Frequently-asked Questions

  1. I am a TVX Customer on SKY do I have access to Zaucey?

    If your current TVX package includes online access you will be able to access Zaucey.

    If you have active log in details from TelevisionX.com you can use these to log into Zaucey.

    Click Sign In in the top right-hand corner and follow the instructions.

    If you do not have existing log in details you will need to create an account.

    Click Join Now in the top right-hand corner.

    Enter your email address and follow the instructions.

  2. Can I log in with my TelevisionX.com details?

    If you have active log in details from TelevisionX.com you can use these to log into Zaucey.

    Click Sign In in the top right-hand corner and follow the instructions.

  3. I am a TVX Sky Customer without a log in, do I have access to Zaucey?

    If your current TVX package includes online access you will be able to access Zaucey.

    If you do not have existing log in details you will need to create an account.

    Click Join Now in the top right hand corner.

    Tick I’m already an existing Television X Customer and follow the instructions.

  4. I am a TVX customer on Freeview, do I have access to Zaucey?

    If you have active log in details from TelevisionX.com you can use these to log into Zaucey.

    Click Sign In in the top right-hand corner and follow the instructions.

    If you do not have an existing log in you will need to create an account.

    Click Join Now in the top right-hand corner.

    Enter your email address and follow the instructions.

  5. I am a TVX customer on Virgin do I have access to Zaucey?

    TVX Customers on Virgin do not have automatic access to Zaucey.

    You can join Zaucey by creating an account.

    Click Join Now in the top right-hand corner.

    Enter your email address and follow the instructions.

  6. I am a TVX customer but can't get Zaucey?

    Check your current TVX package includes online access, call support on 0333 030 6969 or email support@zaucey.com

    Check you have the correct log in details.

    If you have forgotten your password or email call Zaucey support on 0333 030 6969.

  7. My log in does not work?

    Check you have the correct log in details.

    If you have forgotten your password or email call Zaucey support on 0333 030 6969.

  8. Can I join Zaucey if I do not have a TVX account?

    Absolutely. All you need to do is create an account.

    Click Join Now in the top right-hand corner and follow the instructions.

  9. I have a Zaucey account can I add the Television X channels on Sky?

    If you have an existing Zaucey account with an active Sky account it is easy to add the Television X channels, just call 0871 271 6869 with your Sky Viewing card number and one of our agents will activate the channels (calls cost 13p per min plus your phone company’s access charge).

    To find your Sky Viewing card number

    Sky Q Customers Home > Settings > System Info

    Sky HD Customers Services > Settings > Details

  10. How old do I need to be to have a Zaucey account?

    You need to be over 18 to open a Zaucey account.

  11. How much does Zaucey cost?

    If you sign up for Zaucey, it will cost £16.99 per month. You will be billed on the same day each month.

    Zaucey does not hold any customer payment data. Payments are powered by Realex (Global Payment)

  12. Why am I age verified in the sign up process?

    At Zaucey we strongly believe that over 18s have a right to view adult material but access for children should be restricted therefore we Age Verify all customers.

    The Age Verification process is completed by a 3rd party, Verime.

    Verime do not pass any data on to Zaucey.

  13. How do I cancel my subscription?

    Zaucey customers should email support@zaucey.com

    Your account will be cancelled at the end of your current period with no further payments due.

    If you are a Sky Customer please call 0333 030 6969 or email support@zaucey.com terms may apply depending on the package you selected.

    If you are a Virgin Customer please contact Virgin customer services on 0845 840 7777.

  14. Zaucey Support

    You can contact support on 0333 030 6969 or email support@zaucey.com